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Doubletree By Hilton London - Docklands Riverside Hotel, London

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From125US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

265 Rotherhithe Street, London, United Kingdom, SE16 5HW

Doubletree By Hilton London - Docklands Riverside is situated in a former 17th-century wharf building, featuring exposed brickwork and the last dry dock for shipbuilding in London. The hotel offers a unique riverside experience with scenic views of the Thames and easy access to various attractions. Guests receive a signature DoubleTree cookie upon check-in, emphasizing the warm hospitality provided. The property serves as a convenient base for exploring the vibrant Docklands area, now thriving with modern amenities and attractions.

Location

Located along the River Thames, the hotel is just a 15-minute walk from Canary Wharf and provides direct access to various public transport options. A free ferry service to Canary Wharf enhances travel convenience, while bus stops near the hotel link guests to the London Underground. The nearby ExCel Exhibition and Conference Centre reinforces the area's significance for business travelers, and London City Airport is also easily accessible.

Rooms

The hotel features 378 rooms designed for comfort and convenience. Each room is equipped with modern amenities such as air conditioning, a flat-screen TV, and a laptop-compatible safe. Many rooms have historical touches, including exposed brickwork, while some offer stunning river views from private balconies. Suites come with separate living areas, making them suitable for families or extended stays.

Eat & Drink

Columbia, the on-site restaurant, offers a menu featuring international cuisine made with seasonal local ingredients. Guests can enjoy dining al fresco on the terrace while overlooking the River Thames. The Terrace Restaurant provides a scenic backdrop for meals with a variety of fresh meats, fish, and salads. Additional dining venues like The Library and The Snug facilitate private gatherings in an elegant setting, perfect for friends and family.

Leisure & Business

Guests at Doubletree By Hilton London can take advantage of the LivingWell Health Club, which includes a fitness center and an indoor pool. The hotel features facilities for meetings and events, accommodating various group sizes. Additionally, the riverside terrace offers a relaxing atmosphere for unwinding with drinks or enjoying a private barbecue party. Free gym access is available to all guests, promoting health and wellness during their stay.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Queen Room
Max:
3 persons
20 m² 
Bed options:
1 King Size Bed
Shower
Air conditioning
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Family Two-Bedroom King Room
Max:
5 persons
60 m² 
Bed options:
1 King Size Bed
Shower
Heating
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Deluxe King Room
Max:
3 persons
20 m² 
Bed options:
1 King Size Bed
Shower
Air conditioning
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Getting around

A list of all available modes of transport

City Center
London 4.0 mi
Airports
London City (LCY) 7.3 mi
London Heathrow (LHR) 21.9 mi
Train
Fenchurch Street Station 2.1 mi
London Bridge Train Station 2.2 mi
Metro stations
Canary Wharf Tube3300 ft
Bus
Bus stop3300 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Elevator
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness center

Services

  • Free shuttle service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Children's buffet

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

265 Rotherhithe Street, London, United Kingdom, SE16 5HW
Map view
street view
265 Rotherhithe Street, London, United Kingdom, SE16 5HW
Nearby
Salter Road
Russia Dock Woodland
1300 ft
Parks
Durand's Wharf
1200 ft
Restaurants
The Blacksmith's Arms
600 ft
257 Rotherhithe Street Rotherhithe
Columbia
300 ft
265 Rotherhithe Street
Terrazza On The Thames
500 ft
265 Rotherhithe Street Columbia Restaurant
Zizzi
1700 ft
33 Westferry Circus Canary Wharf
Royal China
1800 ft
30 Westferry Circus
Mala Indian Kitchen & Bar
2100 ft
Belgrave Court 37 Westferry Circus
The Grapes
3600 ft
76 Narrow Street
Quadrato Restaurant
2100 ft
46 Westferry Circus
Spice
3100 ft
March wall Canary wharf

Reviews and Ratings

Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
friendly staff
great location
room discrepancies
inconsistent service
7.0/10
Very good
Rooms
6.7
Location
7.8
Service
6.7
Dining
6.4
Guest reviews
7.0/10
based on 19 review
4/5 based on 3022 review
7.9
7.9/10based on 7374 review
#604 of 1,196 hotels in London based on Tripadvisor
Alan
United Kingdom, May  2024
5.4/10

The hotel really fell short of my expectations. The rooms could do with a little bit of love; they were small, overpriced, had dirty carpets, stained furniture, and a terrible view. Definitely not up to Hilton standards. The service was a mixed bag, with some staff being very supportive, but others seemed rude and cold. The location was superb, offering great advice on transportation options, but not ideal for late-night outings. The dining experience was mostly acceptable with a decent variety of food. The facilities were lacking and outdated, missing advertised features.

Rooms
5.0
The rooms were small, overpriced, and in poor condition, not what I expect from a Hilton.
Service
5.0
The staff's attitude varied, with some being supportive while others were cold and rude.
Location
8.0
The hotel's location was superb, offering great views and advice on transportation.
Dining
7.0
The dining experience was decent, with a variety of options available.
Facilities
5.0
The facilities were lacking and outdated, not meeting the advertised standards.
Dave
United Kingdom, April  2024
7.6/10

The hotel had a mix of positives and negatives. The rooms were smaller than expected but special, quiet, and comfortable, with a lovely river view and complimentary water bottles. The service was exceptional, with helpful and attentive staff offering valuable local information. The location was convenient for travel in London, with various transportation options nearby, though some cleanliness issues lingered. The dining experience was good overall, especially the outdoor space, but service delays were noticeable.

Rooms
8.0
The room, though smaller than anticipated, felt special and was quiet and comfortable, overlooking the river. The complimentary water bottles added a nice touch.
Service
9.0
The service was excellent and staff were helpful and attentive, providing useful information to assist in getting around London.
Location
7.0
The hotel's location was ideal for exploring London, with easy access to buses and a ferry to Canary Wharf. Although the views were beautiful, some rooms had obstructed views due to frosted glass.
Dining
7.0
The dining experience was pleasant with the perfect outdoor space and a complimentary ferry; however, there were delays in service, making guests wait longer than desired.
Facilities
7.0
The hotel offered good facilities, but some cleanliness issues remained unresolved.
Hugh
United Kingdom, March  2024
8.0/10

I booked room 106 for Valentine's Day with my boyfriend. It was a bit noisy due to the pub nearby but incredibly comfortable with a stunning view of the river and Canary Wharf. Despite being smaller than expected for a queen deluxe room, it was cozy overall.

Rooms
8.0
Cozy and comfortable room with a gorgeous river view.
Service
7.0
The service could have been more attentive, but the staff were friendly and accommodating, especially with kids. They allowed us an extra hour for checkout, which was kind of them.
Location
9.0
The location was lovely with a balcony view and suitable for our travel needs. Being on the riverboat ferry from Canary Wharf to the hotel's private pier was a unique experience.
Dining
9.0
The dining experience was wonderful with a great range of choices, including gluten-free options. The cooked breakfast was fantastic, and the serene walks along the Thames added to the charm.
Facilities
7.0
Facilities were good, but some areas might need improvement to match the level of luxury expected.
John
United Kingdom, March  2024
8.0/10

The hotel offered a cozy and quiet stay with clean rooms and comfortable amenities, though the location might pose some transportation challenges. The service was mostly friendly and accommodating with a slight hiccup in providing airport information. The dining options were varied and satisfying, adding to the overall positive experience.

Rooms
8.0
The room was a bit small but very quiet and comfortable with a large TV. The bed was exceptionally cozy, and everything was sparkling clean.
Service
8.0
The staff was extremely helpful and friendly, making the stay enjoyable. However, there were minor issues with communication regarding airport details.
Location
7.0
The hotel's location allowed easy access to London's attractions via ferry or bus/tube. While not the most convenient, the area was serene and relaxing, offering a mix of convenience and tranquility.
Dining
8.0
The dining experience was the highlight of the stay, offering a wide selection of fresh and delicious options. However, there were some cold items noted during breakfast.
Facilities
9.0
The hotel provided excellent facilities overall, enhancing the guest's comfort and convenience throughout the stay.
Ed
United Kingdom, March  2024
6.2/10

The room was one of the smallest I've stayed in at any Double Tree Hilton. It felt like a very old room, with a small electrical socket hanging off the wall, mold on the bathroom window frame, and a rock-hard mattress. I could hear the cleaners talking outside the room at 7 am. The reception staff were not very approachable. However, the location was in a very nice area of London with good public transport connections. It was right above the bins at the back of the hotel.

Rooms
5.0
The room was very small with some maintenance issues.
Service
7.0
The staff were extremely helpful, particularly in accommodating our elderly mother and arranging taxis when needed. However, room service response time could be improved.
Location
8.0
The hotel is located in a nice area of London with good public transport connections.
Dining
6.0
The dining experience was ok, but there were some uncomfortable moments. The breakfast was good overall.
Facilities
6.0
Pat
United States of America, February  2024
6.6/10

The hotel was a mixed bag: the rooms were clean and met our expectations for the price paid, but there were some stains that needed attention before we checked out. The service was attentive and pleasant, with delicious prepaid breakfast options, although there was an oversight with the blue badges. The location offered a nice view of the Thames but required a long walk to reach Canary Wharf station. Dining was a bit overpriced for what was served. Overall, a decent stay with minor drawbacks.

Rooms
8.0
Our room was clean and everything we expected for the price paid. There were some stains that needed addressing before we checked out, though.
Service
7.0
The service was attentive, and the prepaid breakfast was delightful, but there was an oversight with the blue badges and the lack of response to an email query.
Location
6.0
The hotel's location overlooking the Thames was nice, offering access to the Thames clippers, but it was a long walk to Canary Wharf station.
Dining
5.0
The dining experience was overpriced for what was offered, with no variety over an 8-day stay.
Facilities
7.0
The facilities were adequate but nothing exceptional.
Andy
United Kingdom, February  2024
6.4/10

The hotel provided a mix of experiences, with rooms featuring stunning balcony views across the river at night but lacking some essential items and cleanliness issues. The service had its highs and lows, varying from extremely rude interactions to polite and helpful assistance. The diverse location offered ideal travel connections but also had some drawbacks related to specific events. The dining experience ranged from inedible food to positive surprises. The facilities were not extensively commented on, leaving room for improvement.

Rooms
7.0
The rooms had amazing balcony views across the river at night but were missing essential items and showed signs of previous guests' presence.
Service
5.0
The service quality varied from extremely rude interactions to polite and helpful assistance.
Location
8.0
The location was ideal for travel with convenient access to buses and a ferry, yet there were concerns about specific events held nearby.
Dining
6.0
The dining experience ranged from inedible to positive surprises, offering a mix of quality.
Facilities
6.0
Alex
United States of America, February  2024
6.0/10

The hotel had some drawbacks in terms of room comfort and space, making the stay a bit challenging. The service experience was a mix of frustrations with check-out process but also shining moments with exceptional customer service. The location offered some perks with complimentary ferry taxi service, yet fell short in maintaining the standards expected of a Hilton hotel. Dining had its highs and lows with a diverse selection but lacking quality in some dishes.

Rooms
5.0
The room layout felt cramped and not conducive to relaxation, with limited space and a tiny bathroom.
Service
7.0
While the check-out process had some hiccups, the staff overall provided fantastic service, especially one standout member.
Location
6.0
The complimentary ferry taxi service was a nice touch, but the location didn't quite meet Hilton standards, despite offering views of the River Thames.
Dining
6.0
The dining experience had its positives with a variety of choices, though the quality of some dishes was lacking.
Facilities
6.0
The hotel offered basic facilities and amenities but nothing outstanding.
Iain
United Kingdom, November  2023
7.0/10

My stay at the hotel had its ups and downs. While the room didn't match what I expected online and felt cramped for a couple with double beds and a sofa bed, the early morning noise of smashing glass was quite unsettling. However, the service, despite a few hiccups like forgetting the car park token and some unprofessional behavior from staff, did go above and beyond at times. The location by the river offered easy access to central London via the ferry, although it was far from some tourist attractions. Dining was a mix of superb offerings and minor inconveniences like power cuts affecting breakfast preparations. Overall, the hotel provided a decent experience with room for improvement in certain areas.

Rooms
5.0
The room didn't match what I paid for and felt small for a couple with multiple beds. The sound of glass smashing at 6 am was disturbing.
Service
7.0
Despite some mishaps like the car park token issue and occasional unprofessional behavior, the service team did show great effort and helpfulness during my stay.
Location
8.0
The location by the river was convenient for ferry access to central London, though distant from some tourist spots. The bay window view over the Thames was a nice touch.
Dining
8.0
The dining experience offered excellent food choices overall, marred by minor issues like power outages disrupting service.
Facilities
7.0
friendly staff
room discrepancies
Andrew
United Kingdom, September  2023
7.4/10

The hotel offers a serene stay with a fantastic view of the Thames from the rooms, providing a quiet environment for a good night's sleep. However, accessibility for wheelchair users is restricted due to fire doors.

Rooms
8.0
The rooms are serene with a fantastic view of the Thames, ensuring a peaceful night's sleep.
Service
7.0
The service was attentive, with staff making sure guests boarded the correct ferry and promptly attending to needs like collecting dishes.
Location
7.0
The location is ideal for exploring historical sites like the Tower of London, offering lovely views of the Thames River. However, transportation options are limited and can be time-consuming due to occasional pier closures.
Dining
7.0
The dining experience was enjoyable with stunning views overlooking the river, although some advertised breakfast options were missing.
Facilities
8.0
The facilities are well-maintained, enhancing the overall stay experience.
Robert
United Kingdom, August  2023
6.8/10

My stay at the hotel was quite pleasant overall. The rooms were very comfortable and clean, offering a nice view, although I encountered issues with the sink, which only had cold water. The TV channels had signal problems, and despite calling maintenance, the response time was a bit slow. However, the location was superb with free boat service to Canary Wharf, providing an excellent skyline view. The dining experience was underwhelming, especially considering the bland food for the price.

Rooms
7.0
The rooms were very comfortable and clean with a nice view, but encountered issues with the sink having only cold water.
Service
6.0
The staff were apologetic and accommodating, but some displayed unprofessional behavior and were not particularly helpful at times.
Location
9.0
The location was superb with free boat service to Canary Wharf, offering a fantastic skyline view.
Dining
5.0
The dining experience was the only disappointing aspect, with bland and tasteless options for a relatively high price.
Facilities
7.0
The facilities were adequate, but nothing exceptional was noted.
Great location
Slow maintenance response
Patrick
United States of America, August  2023
6.8/10

The hotel is ideally located near the river with stunning views and easy access to Canary Wharf. The rooms, while lacking a few amenities like a fridge, offer a beautiful setting by the Thames. The service had its hiccups with a mix-up at checkout, but overall, the staff was attentive. The dining options are sufficient but not worth the high price. The facilities are decent, but some noise disruptions may affect your stay.

Rooms
7.0
The rooms could use a fridge and better cleaning, but the view of the Thames from the bay window is delightful.
Service
7.0
The staff was friendly overall, even though there was a minor issue during checkout that caused a delay.
Location
9.0
The location is fantastic, especially at night, with complimentary ferry service to Canary Wharf making it convenient to explore.
Dining
5.0
The dining options are adequate, but not worth the high price tag for what's offered.
Facilities
6.0
The facilities are average, and the noise from the nearby streets can be a minor disturbance.
Harvey
United States of America, August  2023
7.2/10

My stay at the hotel was a mix of positives and negatives. The rooms were very spacious, with good wardrobe space, comfortable beds, and a nice-sized bathroom featuring a powerful shower. However, the room was quite shabby and overly warm. The service provided by the staff was friendly and professional, but there were some instances of rudeness and delays in providing fresh towels and shower gel. The location was convenient for accessing the O2 venue and central London, but it was a bit inconvenient for some activities. The dining experience offered good value for money with a variety of buffet options, although there were some lapses in communication and additional food offerings. The facilities were decent overall, enhancing my stay.

Rooms
7.0
The room was spacious with good wardrobe space, comfortable beds, and a nice-sized bathroom with a great power shower.
Service
8.0
The staff were friendly and professional, enhancing my experience during the stay.
Location
8.0
The location was great for accessing the O2 and easy transport into central London, but it was a bit inconvenient for some activities.
Dining
6.0
The dining experience provided good value for money with a variety of buffet options, but there were some service lapses and overpriced items.
Facilities
7.0
Overall, the hotel facilities were decent and added to the comfort of my stay.
spacious rooms
shabby room
Callum
United Kingdom, August  2023
6.0/10

The hotel room was spacious and comfortable with a large TV and a cozy bed but unfortunately located above a noisy loading bay causing disturbance. The service was inadequate and slow, particularly at the bar and terrace. The location offered easy access to major tourist sites with a nice ferry ride across the Thames, but the dining experience was disorganized and took too long. The dining experience was average, and the staff were not helpful when needed.

Rooms
7.0
The room was spacious with a large TV and comfortable bed but located above a noisy loading bay.
Service
5.0
The service was inadequate and slow, especially at the bar and terrace.
Location
8.0
The location provided easy access to major tourist sites with a pleasant ferry ride across the Thames.
Dining
5.0
The dining experience was disorganized with long waiting times.
Facilities
Herbert
United Kingdom, July  2023
7.4/10

My stay at the hotel had its ups and downs. The room, despite its initial issues, turned out to be comfortable with a nice view and balcony. The service was very accommodating and friendly, although there were some hiccups along the way. The location was perfect for our plans, with excellent accessibility and views. The dining options were a bit hit or miss, but overall decent. The facilities offered were satisfactory and met our needs during the stay.

Rooms
8.0
The room, advertised as refurbished with a river view and balcony, was initially plagued by TV signal problems, but after a bit of a wait, it was sorted out. The bed was incredibly comfy, adding to the overall relaxation.
Service
7.0
The staff, from the front desk to the restaurant team, were amazingly friendly and on the ball during our stay. There were some communication challenges, but overall, they were accommodating and helpful.
Location
9.0
The location was absolutely perfect for our needs, with easy access to a ferry to Canary Wharf and a short distance from a music venue we were visiting. However, there were some accidental issues that slightly affected our experience.
Dining
6.0
The dining experience had its ups and downs. The breakfast options were decent but overpriced, and some dishes were bland and tasteless. However, the variety of choices made up for it.
Facilities
7.0
The facilities met our basic needs during the stay, although there were no specific standout features that impressed us.
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22Nov2024Select date
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23Nov2024Select date
Rooms and Guests2 Guest, 1 Room